The Company (as defined in the User Agreement) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gaming experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.
As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly and transparently monitored to provide player protection.
We have implemented the following company policies and tools:
In line with Great Britain Gambling Act 2005 and its regulations, the Company does not allow anyone under the age of 18 to play on the Site (as defined in the User Agreement).
The Site is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at the Site. We use sophisticated verification systems which can identify minors who log in to our software.
Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gaming. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.
More tips for parents:
Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with the Company, please notify our Operations Department at firstname.lastname@example.org.
The Company recognises that while most people play for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gaming problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:
Like many things, what is enjoyable in moderation can be disastrous in excess.
You can use the following blocking software which will prevent your computer from accessing online gambling websites and other websites:.
There are a number of banks which will permit you to block gambling transactions on credit cards, which will help you refrain from gambling. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards please see: www.gamcare.org.uk/block-gambling-transactions.
Keep in mind that you always have someone to talk to.
If you suspect that you, a friend or a family member may have a gambling problem, you can contact:
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential. In order to find further information regarding such services please see https://www.gamcare.org.uk/get-support/talk-to-us-now/.
The major landline operators and several of the main mobile networks do not charge for calls to the freephone number.
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. Please see the following links: https://www.gamcare.org.uk/gamcare-forum and https://www.gamcare.org.uk/group-chatroom.
You may also seek professional help from the following organisations:
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms. Please see www.begambleaware.org.
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales. Please see www.begambleaware.org/ngts.
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. Please see www.gamblingtherapy.org.
If you are worried about your gaming habits or you want to know more about the signs of compulsive gaming, If you play in the UK try this self assessment test, and if you play outside of the UK try this self-assessment test.
As part of our policy, we have provided you with tools which you can help use to limit your gambling.
You are able to: (i) set your own Deposit Limits- which enables you to control the amount of money you use to gamble on this Site; (ii) if you are a UK player set a “game time” reminder- which enables you as to understand the length of time you have spent on any instant game or bingo game; (iii) set Loss Limit or Win Limit, take a break and suspend your use of your account.
You can control the amount of money you use to gamble on the Site. You can set your own daily, weekly and monthly deposit limits in your account on the Site and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Find out how to contact us here.Click here to set your deposit limits
Please note that the deposit limit which you set on the Site only applies to the account with this Site and not to any other website owned or operated by us. For more information on the websites owned or operated by us, please see here.
In order to set a deposit limit on your account with any other website owned or operated by us, you will need to set the deposit limit per account with the relevant website, please contact our Member Support Team here for assistance.
To help you set limits that are right for you, try answering this short questionnaire:
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
In the event that the restrictions which we set for you on your account, is lower than the deposit limit which you have set, the restrictions that we set shall apply.
All time periods for self limits are based on local British times (GMT).
We also provide you the tools to set a “game time” reminder as to the length of time you have spent on any instant game or bingo room.
In order to keep track of the time spent actively playing an instant game or bingo game, you are provided with the opportunity to activate a game time reminder through the Settings tab. Bingo game timing is activated per room, while instant game timing is activated per game. A new game time interval will begin for each instant game or bingo room that you open, and will operate independently of any other instant game or bingo room that may be open at the same time. If you change the game timing when you are playing in an instant game or bingo room, the new timing will only be effective on the following instant game or bingo room opened. In relation to the bingo rooms only, you may decide to stop all game time reminders (this is available within the reminder message and through the Settings tab). To turn the time reminders back on, you will need to do so through the Settings tab.
The game time reminder is set per account with the Site, it will not be automatically applied to any other account which you may have with us.
Please note that in order to set or change the game time reminder for the Evolution Live Casino games you will need to do so through the Evolution Live Casino Settings menu.
If, at any stage, you become concerned about your gambling behaviour, you can request a six month or above self-exclusion period. Should you choose to self-exclude from the sites operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation. If you play from Great Britain and are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
During a self-exclusion period, the suspended access will be enforced and irrevocable. You must call the Member Support Team to reactivate your account once the period has ended (whether such period of self-exclusion has been applied thorough GAMSTOP or us). Please note that should you contact us at the end of the self-exclusion period in order to open your account, there will be a one day cooling-off period before we are able to provide you access to your account. We may also ask you to provide certain information to us before you are able to access your account again.
If you play in the United Kingdom, you have the option to self-exclude from this site only, or from all your accounts to the extent detected by us, and can do so online by clicking here or by contacting our Member Support Team here .
We urge you to contact our Member Support Team to ensure that all of your relevant accounts with us are suspended and to consider self-excluding from any online gaming operators with which you have an account.
You can view your game history via your account page, or it will be made available via the game itself.
You may only use our social responsibility tools as specifically stated in this Responsible Gaming Policy and as applicable to you. We are unable to process any requests to use our social responsibility tools provided by any other means (for example by SMS, WhatsApp or through social networks such as Facebook).
The advertising of gambling has increased over time on social media platforms and you can limit your exposure to the gambling advertisements provided through some social media platforms.
For information on how you can limit your exposure to gambling advertising on Twitter please see here, YouTube here and on Facebook please see here .
You can also find information regarding how to limit exposure to gambling advertising across social media platforms here . Here you will find information with respect to what you can do to limit gambling ads on Facebook and Facebook's policy on gambling advertising, what you can do to limit gambling ads on Twitter and Twitter's policy on gambling advertising and what you can do to limit gambling ads on Google.
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